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[trx_sc_title title_style=”default” title_tag=”h4″ title_align=”center” link_style=”default” title=”Our Site Policy”]

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Double Click & Other Cookies

Google and others, as third party vendors, use cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other sites on the Internet.You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings page.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the site. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We use “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains. If you choose, you can opt out by turning off cookies in the preferences settings in your web browser.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Compliance with Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

Business Transactions

If we are involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We fully advise you to review the Privacy Policy of every site you visit. We have no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Children’s Policy

Our Site does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Deletion of Information/Withdrawl of Consent

You may at any time ask Twelve Canada to delete your personal information. We will consider and where necessary comply with your request in accordance with applicable law, as explained above.

Personal Information We Collect From You

“Personal information” is any information that relates to you and identifies you personally, either alone or in combination with other information. Twelve Canada will collect various types of personal information and special categories of personal information (such as email address, school, etc.) about you, including the following (as applicable):

Complete information about opting out and unsubscribing from marketing messages appears later in this privacy statement.

Twelve Canada Online Communities  

If you become a member of a Twelve Canada Community (“Member”), we will ask for basic personal information (we will explain what information is required and what information you may choose to provide), such as:
    · your name, e-mail address and date of birth.

Once you are a Member, you may choose to provide us with additional personal information, such as:
   · your interests and preferences, through the relevant online “dashboard”.

If we would like to promote or publish within the community, we may ask for additional personal information, such as:
   · your City/Town; and/or
   · your photograph.

Data Shared With Legal and Law Enforcement

Twelve Canada will disclose personal information where required by law or legal process, for the administration of justice, to protect your vital interest, for investigations by law enforcement or regulatory bodies, to protect and defend Twelve Canada’s property and legal rights, to protect the personal safety of Twelve Canada website or (mobile) app users or by order of a valid injunction from a court or law enforcement agency.

How We Protect Your Personal Information

We are committed to protecting your personal information and implement appropriate technical and organizational security measures to protect it against any unauthorized or unlawful processing and against any accidental loss, destruction, or damage.

Your Rights In Relation To Your Personal Information

Fair play and transparency are important to us. We are open about the personal information we collect and have implemented mechanisms to enable you to exercise any rights you might have with respect to your personal information.

Subscribing To Marketing Messages

All our marketing communications contain an easy way to opt out from receiving future messages, such as a link through which you can unsubscribe. You may also opt out for particular channels (for example email or SMS) as indicated in the message received in such channel or through your Twelve Canada account settings.

If you would like to opt out of receiving Twelve Canada marketing messages you may use the unsubscribe link contained in the messages you have received or alternatively you could contact:

Twelve Canada | 201 King St., London, ON, Canada N6A 1C9
legal@twelvecanada.ca

Note that if you choose to opt out of receiving marketing messages in the manner explained above, we will continue to process your personal information, in particular, to allow us to understand your interests and preferences, but we will stop using your personal information to send you personalized or non-personalized marketing messages. If you would like us to stop such processing in part or in full, we have explained how to do this in the above paragraph.

Please note that some of our mobile apps might also send you messages, including (if you have given your permission to do so) push messages. In this case, the particular mobile app will provide just in time notices before we send you push notifications.  You can disable these messages through the settings in your phone or the app, or choose to uninstall the app to stop receiving the messages.

Complaints and Contacts

If you have any questions or complaints about our use of your personal information or require information on how to exercise your rights or about our privacy statement you are welcome to contact us at:

Twelve Canada | 201 King St., London, ON, Canada N6A 1C9
legal@twelvecanada.ca

We will explain the complaint procedure to you and investigate all complaints. If a complaint is justified, we will take all appropriate steps to correct the situation. We will also let you know what other complaint procedures may be available to you.     

Data Shared With Social Networks

Our website and apps will, in certain circumstances, provide you with social plug-ins from various social networks. If you choose to interact with a social network such as Facebook or Twitter (for example by registering an account), your activity on our website or via our apps will also be made available to that social network. If you are logged in on one of these social networks during your visit to one of our websites or apps or are interacting with one of the social plug-ins, the social network might add this information to your respective profile on this network based on your privacy settings. If you would like to prevent this type of data transfer, please log out of your social network account before you enter one of our websites or apps, or change the app’s privacy settings, where possible. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal information, what rights you have and how you can maintain suitable privacy settings for your needs.

Data Shared With Your Consent

We will share your personal information with other third parties (different from those described above, for example, sports or fitness centres or when you decide to connect our devices with third-party devices) in other limited circumstances. In these instances we will, where required by applicable law, obtain your consent to share your personal information in this way.

Retaining Your Personal Data

We will keep your personal information for two years from your last interaction with us, such as the date your account was deleted, your last purchase, the last time you used one of our apps or in some other way contacted or interacted, unless a longer or shorter retention period is required by law, is necessary in the course of legal proceedings or is otherwise needed for a particular purpose under applicable law.

The following are examples to illustrate how Twelve Canada keeps your personal information for as long as necessary for a particular purpose:

  •    we may keep your personal information collected during a purchase for as long as required by tax laws (longer than 2 years in some European countries);
  •    we may keep your personal information for a shorter period if you ask us to delete your personal information. In such a case, Twelve Canada will aim to delete your personal information within a maximum period of one month from the date of the request;
  • information collected in connection with promotions will be kept for no longer than one month following the end of the promotion.